Shipping policy

Ken’s Creations Backing Company Shipping & Delivery Policy

Thank you for supporting Ken’s Creations. We bake our treats fresh to order and take extra care to pack them so they arrive perfectly delicious. Please review our shipping schedules and guidelines below before placing your order.

Shipping Schedule & Transit Times

  • Our Shipping Days: To guarantee freshness, we only hand off packages to our carriers on Mondays, Tuesdays, and Wednesdays.
  • Processing Time: Orders placed after Wednesday at 12:00 PM will be baked and shipped by the following Monday.
  • Transit Window: We utilize multiple carriers including USPS Priority Mail, UPS Ground and FedEx to ensure a strict 1–3 day delivery window from the moment your package leaves our kitchen.

Insulated Packaging & Freshness

All long-distance orders are packed using an insulated system:

  1. Baked goods are securely wrapped to seal in flavor.
  2. Items are placed inside a protective, moisture-barrier freezer bag.
  3. The package is layered with frozen gel ice packs to combat heat during transit.

Please note: Gel packs may be partially or fully thawed upon arrival. This is normal and means they successfully absorbed the heat to protect your baked goods.

Local Delivery (For Nashua Area Customers)

We love our local community! If you live within our delivery zone, you will see a "Local Delivery" option at checkout.

  • Delivery Days: Monday - Thursday
  • Delivery Radius: We deliver to select zip codes within Nashua, Hudson, Merrimack are close to our bakery.
  • Instructions: Please provide any gate codes, drop-off preferences, or instructions in the notes section at checkout.

Shipping Rates & Destinations

  • We currently ship to the continental United States. We cannot ship to P.O. Boxes due to the perishable nature of our items.
  • Shipping rates are calculated dynamically at checkout based on the weight of your items and your delivery location.

Damages, Delays, and Thawing

We do everything in our power to ensure a safe journey, but courier delays can occasionally happen.

  • Wrong Address: We are not responsible for spoiled items due to an incorrect address entered at checkout. Please double-check your shipping info.
  • Warm Weather: If you live in an extremely warm climate, please track your text alerts closely so your package is not left on a hot porch after delivery.
  • If your order arrives severely damaged or spoiled due to a major carrier delay, please email us within 24 hours of delivery at orders@kenscreations.com with a photo of the package so we can make it right.